Effective date: 21 October 2026 · This notice applies to our website, salon enquiries, customer communications, and UBL's connected social-media and messaging features, including CELINE on WhatsApp, where applicable.
1. Who we are
Urban Beauty Lounge ("UBL", "we", "us" or "our") is a ladies and kids salon at Sompura Gate, Sarjapur Main Road, Bengaluru, Karnataka, India. For privacy questions or requests, contact info@ublbangalore.com or call +91 70901 50669.
2. Information we may collect
Depending on how you contact or use our services, we may process information you choose to provide, such as your name, phone number, WhatsApp messages, appointment or service enquiry details, preferences, feedback, and transaction or billing information when you become a customer. If you interact with us through Facebook, Instagram or another platform, we may receive your public profile details, message content, page interaction details or account identifiers that the platform makes available to us. Our website hosting and security systems may process basic technical data such as IP address, browser type and access logs.
3. How we use information
- Respond to enquiries and communicate about salon services, appointment requests and customer support.
- Manage customer records, service history, billing, payments and salon operations.
- Send promotional messages only where permitted and where required permissions or consent have been obtained; you can ask us to stop.
- Maintain the security, reliability and functionality of our website, messaging tools and connected services.
- Meet legal, accounting, regulatory and legitimate record-keeping obligations and handle disputes.
4. WhatsApp, CELINE and social platforms
When you message UBL through WhatsApp, Facebook, Instagram or another platform, your interaction is also subject to that platform's own terms and privacy policy. We may use authorised business tools and service providers to receive, route and answer messages. We do not ask for your social-media password or WhatsApp verification code. Please do not send payment-card details, passwords, identity documents or other highly sensitive information through ordinary chat unless we specifically provide a secure, appropriate method.
5. Sharing and service providers
We do not sell personal information as a standalone business. Information may be shared with staff who need it to serve you, technology and hosting providers, authorised messaging providers, payment or accounting providers, professional advisers, or public authorities where required by law. Service providers should use information only to provide or support the relevant services and should protect it appropriately. If a business or system is transferred or reorganised, information may be handled as permitted by law.
6. Retention and security
We retain information for as long as reasonably needed for the purposes described above, including customer service, operational records, legal compliance and dispute resolution. Retention periods depend on the type of record and applicable law. We use reasonable administrative and technical safeguards, but no website, device, messaging service or transmission method can be guaranteed completely secure.
7. Your choices and requests
You may ask us to access, correct or delete personal information, withdraw a permission or consent where applicable, or stop promotional communications. Some records may need to be retained where required by law or for legitimate accounting, security or dispute purposes. To make a request, email info@ublbangalore.com with the subject “Privacy Request” or call +91 70901 50669. We may need to verify your identity before acting.
8. Data deletion requests for connected apps
If you want UBL to delete information associated with an interaction through a Facebook/Meta app or connected messaging feature, email info@ublbangalore.com with the subject “Data Deletion Request”. Include the platform name and the phone number or account identifier needed to locate the relevant record, but do not email passwords or verification codes. We will review and respond within a reasonable period, subject to identity checks, technical limitations and legally required retention. Details are also available on our Data Deletion page.
9. Children
UBL serves ladies and kids, but our online communications and promotional services are intended to be managed by adults or a child's parent or lawful guardian. Please do not send a child's personal information unless it is necessary for a service enquiry and you are authorised to provide it.
10. External links and updates
Our website or social profiles may link to third-party services. Their privacy practices are governed by their own policies. We may update this notice when our services, technology or legal requirements change. The latest version will be published on this page with its effective date.
11. Contact
Urban Beauty Lounge, Sompura Gate, Sarjapur Main Road, Bengaluru, Karnataka, India.
Email: info@ublbangalore.com
Phone: +91 70901 50669
This is a practical business draft, not a legal opinion. Have an Indian privacy/legal professional review it before relying on it as proof of compliance with every applicable law or platform requirement.